Service & Support
Delivering an outstanding level of service is our priority. From your first contact with us, you can expect only the best advice and support. Following installation, we’ll be on-hand to support and service your new equipment. Leaving you to enjoy maximum performance and reliability from day one.
Supporting you every step of the way
We are here to help
When you contact Ridgemill Business Systems, your account will be handled by a dedicated works controller. Any queries that you have will be managed quickly and efficiently by a member of the team.
Our average response time is four hours. So, you can be assured that down time will be kept to an absolute minimum. We also have a first-time fix rate of 94%.
You can trust our judgment and professionalism. Our team receives up-to-the-minute training from our product manufacturers. As a result, we can deliver the highest possible standard of service. And, unlike many service contract providers, our technicians only work with equipment that they are fully trained on.
We only use genuine manufacturer parts to ensure maximum reliability and minimal downtime. What’s more, you don’t need to call us. That’s because we can log and fix faults using pre-emptive software before they become a problem. Even something as simple as low toner can be disruptive to your business, but we’ll know when to send you a replacement before the current one has run out.
Here to support you
Each of your devices is monitored, with meter readings taken remotely. We receive information on fault codes and breakdowns, enabling us to react quickly if any issues arise.
We dispatch toner when your machines are running low. In addition, as an environmentally conscious company, we collect all used toner tubes and return them to the manufacturer for recycling.
Want to know more? Read about how we’ve helped our clients.